Refund policy

At Trinkets 2 Treasures, we strive to ensure the satisfaction of our customers with every purchase. We understand that sometimes you may need to return a product, and we want to make the process as easy and transparent as possible. Please read our return policy carefully to ensure a smooth experience.

  1. 10-Day Satisfactory Guarantee:

    • We offer a 10-day satisfactory guarantee on all non-personalized items from the date of delivery.
    • If you are not completely satisfied with your purchase within this period, you may return the item for a refund or exchange.

  2. Eligibility for Returns:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.
    • Personalized items are not eligible for return.

  3. Initiating a Return:

    • To initiate a return, please contact our customer service team within the 10-day satisfactory guarantee period.
    • You can reach our customer service team at support@trinkets2treasures.com or leave us a message at 252-590-0916 and we will respond within 24 hour.

  4. Return Shipping:

    • Customers are responsible for the cost of return shipping.
    • We recommend using a trackable shipping service to ensure that we receive your returned item.

  5. Inspection and Processing:

    • Once we receive your returned item, our team will inspect it to ensure it meets the eligibility criteria.
    • Refunds or exchanges will be processed within 10 business days after the item is received.

  6. Refund Method:

    • Refunds will be issued using the original payment method.
    • Shipping charges are non-refundable.

  7. Damaged or Defective Items:

    • If you receive a damaged or defective item, please contact our customer service team immediately for assistance.

  8. Policy Changes:

    • Trinkets 2 Treasures reserves the right to modify or update this return policy at any time. Please check our website for the latest version.

By making a purchase from Trinkets 2 Treasures, you agree to adhere to the terms and conditions outlined in this return policy.

If you have any questions or concerns, please contact our customer service team at support@trinkets2treasures.com or leave us a message at 252-590-0916.

Thank you for choosing Trinkets 2 Treasures!